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Usage data
Score risk
Alert CSM
CRM
LangChain
LangChain
Customer Success
Churn Risk Monitor
A LangChain agent that scores churn risk from product usage and alerts your CSMs.
Overview
This LangChain agent runs on a schedule, pulls product usage and support history, scores each account's churn risk with an LLM chain, and alerts the right CSM in Slack with a suggested save-play before the customer goes quiet.
What's included
- Scheduled usage + support data pull
- LLM chain scores churn risk per account
- Slack alert with suggested save-play
- Writes risk score back to your CRM
- Configurable risk thresholds
Free
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