Support Ticket Triage Agent

Categorise, prioritise and draft replies for every support ticket, urgent ones go straight to Slack

Overview

Forward tickets from your helpdesk, contact form or inbox to this webhook. The agent classifies each ticket, detects urgency, sentiment and language, writes a draft reply in your tone and alerts your team in Slack when something is high priority. Return the JSON to your helpdesk to set tags and save the draft.

What's included

Category, urgency & sentiment detection
Draft reply in the customer's language
Slack alert for high/critical tickets
Works with any helpdesk via webhook
Your own categories and tone

Free

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100% free, no credit card
Step-by-step setup docs
Free future updates